Senior Salesforce consulting for retailers, CPG and consumer brands, with governance, integration and AI adoption designed for mid-market and enterprise scale.
E-commerce, stores, loyalty and service each hold a different version of the customer.
Contact volume spikes seasonally, and agents lack context across channels.
Marketing runs on broad segments instead of predicted behavior.
Forecasting and inventory decisions happen far from customer data.
Retail and consumer brands benefit most from a joint engagement: Salesforce Transform for Data 360 and Service Cloud, plus our Data Science practice for forecasting and propensity models.
Revathy Suran ran AI forecasting across 2,800+ retail locations at Signet Jewelers. Pair her practice with Salesforce Transform.
Real workflows we design and deploy. Every one is tailored during discovery.
Online orders, store purchases, loyalty and service history merge into one Data 360 profile.
Agentforce handles order status and returns, and hands off to humans with full context.
Propensity scores trigger personalized journeys instead of blanket promotions.
Demand forecasts inform which products marketing promotes and when.
These are target ranges from our implementation plans. Your actual results depend on your starting point and adoption.
Book a free discovery call. We'll discuss your org, your industry's challenges and where to start.